FREQUENTLY ASKED QUESTIONS

 

To help you with your shopping experience, check out some FAQs. If you can’t find the answer you are looking for, drop us a line at info@magiccanvas.net.

HOW CAN I PLACE AN ORDER?

In order to place an order with Magic Canvas, it is essential that you create an account / register yourself on our website. To do so, please click on the Sign In / Register link on the top right corner of the page.

Once you have successfully created an account, please go through your account details such as billing and shipping address and ensure that you have provided us with the right information. Please ensure that your Debit/Credit Card details are accurate in order to place an order with ease.

Once you have filled out all necessary information, you can then click on the Orders link on the menu on the left and can browse our gallery to select your desired Canvas design.

Once you have chosen your Canvas design, please click on the design you have chosen. On the new page which opens up, you can then click on the Add To Cart link to go ahead with the purchase. If you wish to purchase more canvas designs you can continue to browse our gallery and keep selecting the designs you would like to purchase.

Once you have chosen your design, you can click on the little ‘Shopping Bag/Cart’ icon which is placed on the top right corner of the page. This brings you to the check out page where you can see the items you wish to purchase.

In order to proceed with the checkout, please ensure that country selected for shipping, is the right one. If you have received a promotional coupon code from Magic Canvas, be sure to enter the code where it says ‘COUPON’ in order to avail the coupon discount.

Please review your order and shipping details and process to checkout.

ARE YOUR PRODUCTS ORIGINAL ?

Magic Canvas works towards providing it’s clients/customers with original and innovative products and designs. Our products are all manufactured in-house with the highest quality control as our priority. Magic Canvas works towards providing it’s clients/customers with original and innovative products and designs. Our products are all manufactured in-house with the highest quality control as our priority.

CAN I TRY ITEMS BEFORE I BUY?

Unfortunately, Magic Canvas does not provide it’s clients with such a service. Once you have opened and installed the product, Magic Canvas cannot accept any returns or refunds. Only in the circumstance of a damaged product, (upon the opening of the package) can the company replace the item. In the case of any damage during installation, Magic Canvas cannot be held liable for any refunds or replacements. For further enquiries on this matter, please read our Terms and Conditions page, or you can also send us an email at: info@magiccanvas.net

IS THERE A SHIPPING FEE FOR ANY ORDER PLACED?

All prices mentioned are inclusive of shipping fees.

CAN I HAVE A CUSTOM PRINT AND DESIGN?

For enquiries regarding a personalized Canvas print, you can send us an email at info@magiccanvas.net or mini@magiccanvas.net Prices for customized prints may vary from the prices on the website.

For any other further questions or enquiries, we encourage you to get in touch with us at info@magiccanvas.net or mini@magiccanvas.net